IT Graduate - Junior IPCM

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

Brief

The primary role of the Junior Global IPCM is to assist in ensuring that Incident, Problem, and Change Management processes are carried out efficiently and effectively to meet business needs. The Junior IPCM supports the coordination, monitoring, and reporting of these processes, ensuring high-quality execution and continual improvements in line with ITIL frameworks.

Main Accountabilities

Incident Management:

• Support in managing INCM Lifecycle and all Severity incidents to ensure timely resolution.
• Assist in ensuring incidents are resolved and services restored swiftly.
• Help monitor adherence to KPIs and manage any process escalations.
• Contribute to post-incident reviews to drive continual service improvements.
• Analyze Incident management data and produce reports
  
  Problem Management:
   
• Support problem resolution in alignment with agreed standards.
• Reviewing incident data to analyze assigned problems
• Analyzing problems for correct prioritization and classification
• Investigating assigned problems through to resolution or root cause
• Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors

Change Management:

• Assist in managing change processes in accordance with established methodologies.
• Help schedule and coordinate Change Advisory Board (CAB) meetings.
• Support the review and authorization of changes at various stages of the lifecycle.

Additional Responsibilities:

The role may also require involvement in other DT&A ITSM Team responsibilities as needed, providing a broader exposure to IT service management activities.
 

Knowledge and Experience:

• No experience is required
• Any experience in IT Service Management roles such as Incident, Problem, or Change Management or Service Desk would be considered an advantage
• Familiarity with ITIL process-driven environments is desirable.
• Exposure to IT infrastructure and Application management is advantageous.

Languages:

• English - fluent verbal and written

Personal:

• Proactive and positive approach
• Strong analytical skills and a problem-solving attitude
• Effective communication and presentation skills
• Ability to work collaboratively in a team environment
• Demonstrated ability to handle pressure and prioritize tasks.

SELECTION PROCESS

The Selection Process will follow the below mentioned approach:

• Application Screening
• HR Interview
• Online Assessments
• Case Study Evaluation & Interviews (Teams meeting and possibly Face-To-Face)

We offer

• Competitive salary and benefits
• Private medical insurance
• Life insurance
• Flexible working
• Access to Training and Development
• Food vouchers
• Transportation Allowance
• Sports card with 90/10 coverage
• 25 days annual leave
• Modern office in communicative location
• Fruits days in the office
• Hybrid model of working

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



We offer

- Competitive salary and benefits

- Private medical insurance

- Life insurance

- Flexible working

- Access to Training and Development 

- Food vouchers

- Transportation Allowance

- Sports card with 90/10 coverage

- 25 days annual leave

- Modern office in communicative location

- Fruits days in the office

- Hybrid model of working