Service Data Team Lead

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

   The Service Data team is tasked with integrating the logistical activities of Ilomar (a sister company of LDC) within the LDC SBS Center, including but not limited to, the execution of an automation and CIP Program.

   The activity exposes the team to the international goods movement, storage, tracking and progress, for one of the biggest global commodities producers and merchandisers.

   The role of the team leader would be more than just managing people, and the selected candidate will participate in all aspects of the team’s evolution and improvement.  It should appeal to a candidate who enjoys learning new processes, applying innovation and independent decision making. 

   We are open to candidates who are seeking a lateral or vertical move and can demonstrate that they have the attitude, leadership qualities, communication skills and related experience to excel in the role.

Working on the following shift: 9:00AM -18:00PM

Position Summary

   This position is for someone to manage a newly set up team in charge of managing all support activities for a critical client of the organization. The core tasks:

Lead a growing team of analysts to provide support in logistical and (potentially) financial domains:

• Organize the team along diverse team activities, primarily related to data input, manipulation and reporting
• In charge of ensuring the team provides very high-quality service within the SLAs agreed with customer
• Support ongoing transitions without dropping the ball on daily tasks
• Providing the necessary training to team members and educating partner functions
• Communicate with clients on an ongoing basis, bit verbally and via fixed and ad hoc channels.
• Detect and analyze Issues arising during the Day-to-day activities to deliver a better process
• Work with the Continuous Improvement (CIP) team to achieve maximum efficiency
• Develop, Improve and Monitor KPI, Report project progress

Day to day tasks:

Data Entry & Validation Team activities

• Ensure that the daily activities are executed as per determined time and quality standards
• Meeting data integrity parameters
• Ownership & communication of SLAs and KPI

Process & Stakeholder Management

• Receive, investigate, and apply corrective measures on escalated cases
• Maintenance and updating of central tables, records & procedures

Support Projects / Finance Governance

• Support process absorption (advice, training, process implementation)
• Validate and improve controls and quality of the service performed

Contribute to Continuous Improvement

• Identify areas for continuous improvement and provide input for issue resolutions
• Improve customer service procedures and ensure a world class service level
•  Support improvement initiatives and projects that come out of business, organizational and process changes

Manage Performance and Teamwork

• Ensure no slippage in SLA
• Contribute to a good team spirit through proactive communication
• Motivate and encourage the team, leading by example

Experience:

• Minimum 3 years of hands-on experience in a finance or logistics services role, in a client facing situation.
• A track record of directly managing people
• Experience in an International Services Environment
• Experience in transitioning processes is very desirable, though not mandatory

Technical skills/knowledge (if required):

• Either of Finance/ Accounting/ Logistics knowledge is a requirement
• Extreme customer service orientation: Should be articulate, open to challenges and flexible
• Experience in analyzing, reconciling, cleaning, and manipulating large amounts of data
• Excellent Excel skills, with the knowledge/ willingness to learn tools like the Power platforms
• Proven ability to understand business users’ needs and translate them into requirements and workflow
• Managing his team with a mix of empathy and smartness
• Obsession with accuracy and a commitment to achieve zero error rates
• Developing, visualizing and implementing KPIs and other performance measurement tools

Language:

• English - effective written and verbal communication skills 

Education: 

• University Degree, preferably (but not at all mandatorily) in International Trading, accounting, Finance, Logistics

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• 25 annual paid leave
   
• Flexible working hours
   
• Food vouchers
   
• Transportation allowance
   
• Additional medical & dental insurance
   
• Life insurance
   
• Sports card with 90/10 coverage
   
• Various learning & development opportunities
   
• Yearly performance evaluation plans
   
• Social clubs & Wellbeing initiatives
   
• Team buildings & social events
   
• Employee Referral Program