Customer Service Representative

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Key Responsibilities:

Order & Delivery Management:

• Handle the order-to-delivery process, including order entry, confirmation, tracking, and invoicing.
• Warehouse replenishment: Based on customer orders and forecast, combined with safety stock level (per customer and or product), you will liaise with the production unit to ensure timely delivery of the goods. You will coordinate between sales, production & logistics to plan and adjust the delivery of goods to avoid stock shortages, reduce overstock and ensure availability for customer orders
• Coordinate with logistics providers, warehouses, and production teams to ensure timely and accurate deliveries.
• Monitor and resolve shipping delays, documentation issues, and customer inquiries.
• Capabilities to ensure compliance with export regulations, customs procedures, and international trade requirements are a plus.

« Ship-to » Master Data Management:

• Maintain and update delivery specific data in the system, ensuring accuracy of delivery details and preferences.
• Manage individual requirements and order history records.

Customer Communication & Support:

• Act as the main point of contact for orders, ensuring proactive and professional communication.
• Address customer inquiries, provide order status updates, shipping details, and documentation support.
• Record customer complaints and claims and provide feedback after resolution was found.
• Build and maintain strong customer relationships, ensuring high satisfaction levels.

Process Improvement & Collaboration:

• Work closely with Sales, Supply Chain and Finance teams to optimize customer service processes.
• Identify opportunities for process improvements, automation, and enhanced customer experience.

• Degree or relevant training in Business Administration, Supply Chain, or a related field.
• 3+ years of experience in customer service, order management, or logistics in a B2B environment.
• Experience in export documentation, international shipping, and customs regulations is a plus.
• Strong knowledge of ERP systems (SAP preferred) and Microsoft Office.
• Excellent communication skills in English and Mandarin (additional languages are a plus).
• Detail-oriented, strong problem-solving skills, and ability to handle multiple tasks under pressure.
• Proactive, customer-centric mindset with a focus on efficiency and service excellence.

Additional Information for the job

What We Offer

- A dynamic and stimulating international environment, which embraces diversity, equity and inclusion.

- Learning & development opportunities.

- Competitive compensation and benefits.

- Insurance systems & schemes.

Diversity, Equity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.