IT Solution Specialist

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 15,000 people globally.

• Responsible for overall incident and request management for your IT operation
• Manage infrastructure change with change management process
• Apply problem management process on recurring incidents; perform root cause analysis and workaround fixes.
• Configuration of networks, installing operating systems, software and hardware in accordance with IT standards, policies and procedures
• Support local IT projects (hardware or software replacement, new infrastructure,) and liaise with vendor as and when necessary.
• Organize end-user education on any new technology and training on new tools to leverage powerful solutions to their maximum
• Preventive Maintenance - Plan and schedule periodic monitoring and review of IT infrastructure assets to ensure system availability and resiliency are not compromised and minimize service disruptions.
• Maintain up-to-date of all the IT asset inventory through GLPI tool.
• Conduct regular reviews with your vendors on the performance and SLA and take corrective actions on the continuous improvements on the services delivered by partner.
• Build and maintain good set of technical documentations to support the operation and IT services.
• Procurement and Invoice management - ensure good governance are adopted during procurement process and prior approvals are taken before initiating any procurements. Ensure invoices are processed for payments on time and all IT expenses are approved in accordance with the approved budget limit.
• Out-of-hours on call presence and also cover for other sites on an ad-hoc basis either on site or remotely
• Responsible in providing regular management reports on the information and performance related to infrastructure operations, Incident statistics, problems encountered, open tickets and backlogs, and performance etc.
• Work closely with Cybersecurity Team on reducing any exposures by using essential security controls
• Adequate exposure to any cloud deployments (IaaS and PaaS), preferably Microsoft Azure, AWS will be an added advantage.

• Bachelor’s Degree in computer science, information technology or related field
•  3-5 years minimum as a Network/System Administrator or equivalent

• Intermediate Networking skills (LAN/WAN, Cisco Routers, Switches, Wireless Devices & firewalls)
• Basic Server Administration (Install, configure, troubleshoot), Active Directory, DNS, DHCP, Backups, Storage, VMWare & Citrix
• Certifications on ITIL 4 Foundation, MS Azure Fundamentals and CCNA will be an added advantage.
• Experience with SaaS products, preferably with ServiceNow
• Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal skills and ability to communicate effectively at all levels
• Ability to work in dynamic, fast-paced, reactive, and challenging environments

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

We offer

• Competitive salary and benefits​​​​​​
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development 
• Access to Concierge Partnerships

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us