International Execution Specialist, Coffee

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world.

Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Your missions:

• Offer priority support for Tier 1 customers, ensuring their queries and issues are addressed promptly. This can include a dedicated support team and faster response times.
• Participate in weekly calls with buyers and main LDC origins to update them on shipment status, claims status, etc.
• Become an expert of the business execution flows and processes, including the operational transactions in the central ERP and support IT System enhancement and implementation.
• Supervise the open position for assigned customers, including sample status, shipment instructions, booking confirmations, documentary presentations, collection and PnL impact.
• Ensure compliance of the contract management policy and any other company and platform policies.
• Escalation for claim management, including late shipments, quality issues, rejection, and re-export of rejected containers back to origin
• Problem solving, escalation and technical advice for execution hubs, trading and buyers.
• Support traders/marketers for new contract terms and new business flows.
• Controlling and supervising the whole execution processes, specially through the contract position.
• Support the full supply chain, including cross-functional activities (Credit, Trade Finance, Treasury, Controlling, Accounting)    
• Support the review of account balances, AR/AP, credits/debits and open contracts.
• Gain an understanding of contract costings and hence the impacts of contract adjustments
• Develop good relationships with the logistics teams of the assigned buyers and related service providers.
• Ensure Sales teams are aware of potential execution issues and solutions that can be offered to clients.
• Review of the execution SOPs for improvement following the identification of inefficiencies.
• Customer visits & in-person performance reviews: Regularly schedule customer visits and in-person performance reviews to strengthen relationships and gain a deeper understanding of their needs and challenges.
• Create customized reports that support customer needs, including detailed analytics on supply chain performance, order status, and inventory levels. Ensure these reports are easy to understand and actionable.
• Establish a robust feedback loop where Tier 1 customers can provide input on their experiences and suggest improvements. This helps you continuously refine your services and address any pain points.

Your profile:

• Bachelor’s in economics, Business, International Trade, Supply Chain or related fields
• Preferably 5 to 10 years in international trade experience
• Experience managing imports of physical flows into EU or MEA
• Have a good understanding of the Coffee (or similar) market as it pertains to the role
• Expertise in international commerce, import and export process and customs regulations
• Finance and accounting knowledge
• High proficiency skills in Microsoft Excel and database systems
• English – Fluent (speaking, reading, writing)
• Any other European language is a plus

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

- Competitive salary

- Attractive social and financial benefits

- Flexible working environment

- Access to training and development